Zacks Investment Research downgraded shares of Mattersight (NASDAQ:MATR) from a hold rating to a sell rating in a report published on Wednesday.

According to Zacks, “Mattersight Corporation, formerly known as eLoyalty Corporation, operates as an enterprise analytics service provider. The Company’s Behavioral Analytics service captures, analyzes, and creates insight from unstructured conversations, emails, employee desktop activity, and customer data. Services offered by the Company is applicable in improving call center performance, increase customer satisfaction and customer retention, reduce fraud, and streamline back office operations. Mattersight Corporation is based in Lake Forest, Illinois. “

Separately, ValuEngine cut shares of Mattersight from a sell rating to a strong sell rating in a report on Friday, September 1st.

Mattersight (NASDAQ:MATR) traded down $0.05 during midday trading on Wednesday, reaching $2.60. 40,437 shares of the company’s stock traded hands, compared to its average volume of 57,961. The company has a quick ratio of 1.35, a current ratio of 1.35 and a debt-to-equity ratio of -2.61. Mattersight has a 12 month low of $2.10 and a 12 month high of $4.05.

Mattersight (NASDAQ:MATR) last posted its quarterly earnings results on Tuesday, November 7th. The software maker reported ($0.10) EPS for the quarter, topping the consensus estimate of ($0.14) by $0.04. The firm had revenue of $11.34 million for the quarter, compared to analyst estimates of $11.51 million. research analysts expect that Mattersight will post -0.59 EPS for the current fiscal year.

Hedge funds and other institutional investors have recently bought and sold shares of the business. Northern Trust Corp boosted its holdings in shares of Mattersight by 4.2% in the 2nd quarter. Northern Trust Corp now owns 40,827 shares of the software maker’s stock valued at $104,000 after buying an additional 1,628 shares in the last quarter. B. Riley Financial Inc. acquired a new position in shares of Mattersight in the 3rd quarter valued at $138,000. Russell Investments Group Ltd. boosted its holdings in shares of Mattersight by 24.7% in the 2nd quarter. Russell Investments Group Ltd. now owns 421,500 shares of the software maker’s stock valued at $1,075,000 after buying an additional 83,500 shares in the last quarter. Boston Partners boosted its holdings in shares of Mattersight by 8.4% in the 2nd quarter. Boston Partners now owns 813,400 shares of the software maker’s stock valued at $2,074,000 after buying an additional 62,900 shares in the last quarter. Finally, Penn Capital Management Co. Inc. boosted its holdings in shares of Mattersight by 9.4% in the 2nd quarter. Penn Capital Management Co. Inc. now owns 1,072,141 shares of the software maker’s stock valued at $2,734,000 after buying an additional 91,811 shares in the last quarter. Institutional investors own 36.40% of the company’s stock.

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Mattersight Company Profile

Mattersight Corporation offers behavioral analytics and provides personality-based software products. The Company uses various applications, including predictive behavioral routing, performance management, quality assurance and predictive analytics (collectively, Behavioral Analytics) to analyze and predict customer behavior based on the language exchanged between agents and customers during brand interactions.

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