Zacks Investment Research cut shares of Mattersight (NASDAQ:MATR) from a hold rating to a sell rating in a report published on Wednesday morning.

According to Zacks, “Mattersight Corporation, formerly known as eLoyalty Corporation, operates as an enterprise analytics service provider. The Company’s Behavioral Analytics service captures, analyzes, and creates insight from unstructured conversations, emails, employee desktop activity, and customer data. Services offered by the Company is applicable in improving call center performance, increase customer satisfaction and customer retention, reduce fraud, and streamline back office operations. Mattersight Corporation is based in Lake Forest, Illinois. “

Separately, ValuEngine downgraded Mattersight from a sell rating to a strong sell rating in a report on Friday, September 1st.

Shares of Mattersight (NASDAQ MATR) traded up $0.02 during trading on Wednesday, reaching $2.60. The company’s stock had a trading volume of 125,595 shares, compared to its average volume of 58,484. Mattersight has a fifty-two week low of $2.10 and a fifty-two week high of $4.05. The company has a debt-to-equity ratio of -2.61, a current ratio of 1.35 and a quick ratio of 1.35.

Mattersight (NASDAQ:MATR) last announced its quarterly earnings results on Tuesday, November 7th. The software maker reported ($0.10) earnings per share (EPS) for the quarter, beating the consensus estimate of ($0.14) by $0.04. The business had revenue of $11.34 million for the quarter, compared to analyst estimates of $11.51 million. sell-side analysts forecast that Mattersight will post -0.59 EPS for the current fiscal year.

Several institutional investors and hedge funds have recently bought and sold shares of the company. Boston Partners lifted its holdings in shares of Mattersight by 45.6% during the third quarter. Boston Partners now owns 1,184,317 shares of the software maker’s stock worth $3,316,000 after buying an additional 370,917 shares in the last quarter. Penn Capital Management Co. Inc. lifted its holdings in shares of Mattersight by 9.4% during the second quarter. Penn Capital Management Co. Inc. now owns 1,072,141 shares of the software maker’s stock worth $2,734,000 after buying an additional 91,811 shares in the last quarter. Russell Investments Group Ltd. lifted its holdings in shares of Mattersight by 93.1% during the third quarter. Russell Investments Group Ltd. now owns 813,991 shares of the software maker’s stock worth $2,279,000 after buying an additional 392,491 shares in the last quarter. B. Riley Financial Inc. acquired a new stake in shares of Mattersight during the third quarter worth $138,000. Finally, Northern Trust Corp lifted its holdings in shares of Mattersight by 4.2% during the second quarter. Northern Trust Corp now owns 40,827 shares of the software maker’s stock worth $104,000 after buying an additional 1,628 shares in the last quarter. 36.40% of the stock is owned by institutional investors.

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About Mattersight

Mattersight Corporation offers behavioral analytics and provides personality-based software products. The Company uses various applications, including predictive behavioral routing, performance management, quality assurance and predictive analytics (collectively, Behavioral Analytics) to analyze and predict customer behavior based on the language exchanged between agents and customers during brand interactions.

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